Information technology has become ever so important and takes a vital role in all industries especially in the insurance industry. The insurance market is information-based since there is a lot of gathering, processing, and distribution of information and thus information technology is needed to manage all this information. As we endeavor to create a stronger digital connect, expand our product portfolio to meet the changing needs of our customers, and add value to their association. So, Fareast Islami Life Insurance Co Limited IT department is taking necessary initiatives to satisfy the demand of new transforming the business of the 21st century maintaining guidelines of the Insurance Development Regulatory Authority (IDRA) and roadmap of Digital Bangladesh Vision 2021.
Computers are now being used extensively for creating storing data, information with the help of complex and sophisticated technological tools in every kind of business of the insurance system. Computerization makes fast processing, efficient, cost-saving, and introducing a Green environment. It eliminates a great deal of paper handling and travel cost once required by insurance development officers.
With the advent of the Internet, online processes are replacing conventional models of the Insurance system. The greatest impact of online technology has been achieved by e-commerce. E-commerce is attractive both to buyers and sellers as it reduces search costs for buyers and inventory costs for sellers. For ensuring to provide the best service to their policyholders Fareast Islami Life Insurance is working for
Recently for enhancing service new fareast mobile apps has developed so that policy holders may check updated policy information using their mobile globally as and when basis. Product information, premium calculator, office information, pay premium etc are also accessible through these apps. Considering business development company insurance agents now can check their business, policy sale status and customer related information at any time through their mobile.
To deliver the insurance related information to users doorstep now policy holders can check their policy related information like payment information, due date etc through Company website (www.fareastislamilife.com). Latest information including major activities, circulars, achievements, new policy, plans financial & management information now available to the company website. All information of the website updated regular basis by IT department.
To comply the direction of the IDRA Fareast Islami Life Insurance Company Limited (FILIC) has established short message service (SMS) to inform to the policyholder about policy related information. SMS usually sent to the policyholder using masking messaging system within three days after confirmation about payment. Policy payment due date, confirmation of payment, maturity and other related information usually sent through SMS.
For improving security system new surveillance system, access control system with fingerprint has implemented to all departments throughout the Head Office. Maintenance & supervision of newly establish Data Center is going on by IT department. Maintenance and expansion of existing servers, network, Cooling system, Power system, surveillance system properly maintained by skill Engineers of IT department. For ensuring reliable and secured environment, Data center has equipped with world renowned Cisco Firewall, core switch, access level switch, router etc. For ensuring security all divisional offices, service centers & zonal offices are equipped with IT devices and connected with the Data center. Application servers, Database servers and get the resources through Virtual Private Network.
Near Data Center (NDC)
For enhancing, IT services and redundancy Near Data Center (NDC) has established at Narayangang. Business continuity during worst situation including recovering all IT services in time has considered during establishing this NDC. For ensuring the redundant service redundant power, cooling, connectivity etc has been considered. World class hardware, network, power, surveillance system has installed to satisfy the demand.